Expert Support
for Every Stage
Proactive service and maintenance for uninterrupted communications.
Maximising Reliability and Connectivity
We deliver clear, consistent, and uninterrupted communication across your site or organisation. Our solutions and services are designed to keep teams reliably connected in all working environments.
We survey before we quote.
Our engineers assess your site first. The right solution, specified correctly from day one — no guesswork.
We're one call away. Always.
For the full duration — two days or two years — our engineers are reachable. Something changes on site? We sort it.
We follow up. Every time.
Post-hire, post-installation, post-repair — CTS checks in to make sure everything worked as it should.
Our services
& Repairs
Servicing & Repairs
Every radio brand. In-house engineers with 30+ years experience. Hardware repair, battery replacement and software updates. Most repairs completed within 48 hours.
- All brands — Motorola, Hytera, Kenwood, Entel
- 48-hour turnaround on most repairs
- Annual maintenance contracts
- Emergency call-out available (8:30am–5pm)
- We use manufacturer recommended spare parts
Licensing
OFCOM Licensing
CTS handles the entire OFCOM process — application, frequency allocation, renewal and compliance. Zero paperwork on your side, for the full duration of your hire or ownership.
- Full licence application & renewal
- Unique frequency for your site
- Renewal managed automatically
- Covers hire and purchased radios
Installation
Systems & Installation
Our engineers visit, survey and design your entire radio infrastructure from scratch. Repeater placement, aerial systems, frequency planning, dead zone elimination.
- Site survey before specification
- Repeater & aerial installation
- Dead zone elimination
- Full commissioning before handover
Contracts
Managed Contracts
System design, supply, maintenance, licensing and upgrades — all under one managed contract. A dedicated CTS account manager. Used by NHS trusts, construction firms and facilities teams.
- Full system design & supply
- Ongoing maintenance included
- OFCOM licence management built in
- Dedicated CTS account manager
Tracking
GPS Tracking
Real-time GPS tracking for lone workers, vehicle fleets and workforce management. Man-down alerts, panic buttons and automated check-ins — works with your existing radio fleet.
- GPS and in-building Bluetooth tracking
- Audio recording available on all Tier 2 DMR radios
- Vehicle tracking for a small area via radios
Coverage
Wide Area Coverage
Push-to-talk over LTE gives your team sitewide radio coverage without repeaters. Ideal for multi-site logistics and wide-area operations. CTS configures and manages end-to-end.
- Push-to-talk over 4G LTE
- GPS tracking included
- No infrastructure investment needed
- Hands-free PTT via office PC, no local radio required (via iPTT system)
How a CTS service works
You call us
One call. A CTS engineer picks up — not a menu, not a ticket.
We assess
Site survey or remote assessment. We understand your challenge first.
We specify
A tailored proposal. Right equipment, right configuration, right licence.
We deliver
Pre-configured, pre-tested, commissioned by a CTS engineer on site.
We stay
Ongoing support, annual maintenance, emergency call-out. We don’t disappear.